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Casual Customer Care Officer- Burwood
  • Want to combine your passion for animal welfare with your passion for excellent customer service?
  • Casual positions available
  • Located at our Burwood Shelter

About the RSPCA

We are a leading animal welfare charity that works to end cruelty to all animals. Our purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, animal care and protection. We achieve this by actively promoting their care and protection through awareness campaigns and education programs. Across Victoria we offer community services including the work undertaken by our Inspectorate, veterinary clinics and animal care teams.

We are an equal opportunity employer committed to fostering an environment that is underpinned by our values: respect, consideration, clarity, accountability, expertise and collaboration.

About the role

We currently have several opportunities for enthusiastic and motivated Customer Care Officers to join our Client Services team at our Burwood Shelter, on a casual basis.

Customer Care Officers at RSPCA Victoria are responsible for providing a high level of service to internal and external customers, including assisting the public with general enquiries and purchases, assisting with animal admissions, adoptions and local government obligations in a way that enhances the reputation of RSPCA Victoria within the community.

This diverse and interesting role will challenge and reward you by providing opportunities to:

  • Contribute to the daily management of animals entering and leaving shelters operated by RSPCA Victoria.
  • Provide a high level of service to customers, with care and without judgement, in the admission, adoption and surrender of animals, whilst also working with local governments to reunite animals with their owners.
  • Provide education, support and guidance to members of the public to influence positive animal welfare outcomes and promote the diverse services of RSPCA Victoria.
  • Ensure all necessary administration relating to customer interactions and the management of animals are recorded accurately and in a timely manner.
  • Effectively communicate and work collaboratively with peers across all departments, and behave in accordance with the RSPCA Victoria values and associated policies;
  • Contribute to safe work practices by knowing and complying with all WH&S policies and procedures.

Skills and Experience

  • Previous experience in an animal care or customer service role is highly desirable, including knowledge of animal anatomy, behaviour, disease recognition and safe handling;
  • Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to the animals in our shelter and members of the public;
  • Demonstrated experience working collaboratively in a team environment;
  • The ability to work rotating rosters including weekends and public holidays.
  • Holds or is willing to complete a Certificate II in Animal Studies or Customer Service (or equivalent) will be highly regarded but not essential.

Qualifications & Other Requirements

  • Successful candidates will be required to complete a national police check and provide evidence of a current tetanus vaccination.
  • Successful candidates will also be required to work over a rotating roster which includes weekends and public holidays as required.

 How to Apply

This is an incredible opportunity to join a dedicated and passionate team making a difference to animals in need.

If you believe you can make a difference to the protection and welfare of all animals then please visit the advertisement for this position on our website at to download the position description (top right-hand corner). Applications must be submitted online via the “Apply Online” button with your CV and supporting cover letter.

Please note, applicants must respond to the questions outlined in the online application in order to be considered for the position.

Click Apply Online to submit your application. Applications close Midnight on 25 February 2020.  

Job Ref: RT000004
Submitted: 11-02-2020

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