Job Details

Donor Administration Coordinator
  • Join one of Victoria’s most recognised not-for-profit animal welfare organisations
  • An exciting opportunity to join our Fundraising team
  • Full time opportunity available at our Burwood site

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the Role
We are currently searching for a Donor Administration Coordinator to join our Fundraising Team in a permanent full-time capacity. This role will be responsible for managing all donor administration processes, supporting the development and implementation of the donor development program for RSPCA Victoria to enable the organisation to achieve its vision of ending cruelty to all animals.

Duties and Responsibilities

  • Provide support in the development, and implementation of the donor development fundraising program working collaboratively with the wider team and key stakeholders, with a focus on the Appeals and Regular Giving programs. Also including, supporting the coordination of Bequest, Corporate, Community Event and Major Gift identification, processing, and acknowledgement.
  • Effectively utilise organisational systems, processes and work plans to promote the donor development program, including supporting new initiatives driven by the Fundraising team aimed at sustaining and growing RSPCA Victoria’s income base.
  • Lead the training, engagement, and recruitment of volunteers within the Fundraising team to support our work, working with the Volunteer Engagement where required.
  • Lead continuous improvement, and drive best practice process refinement to ensure the effectiveness of procedures and techniques used to inspire increased levels of donor support, specifically for the Regular Giving program, working collaboratively with IT and Finance.
  • Provide excellent customer service and donor care via all contacts points across the donor database, ensuring that all queries, complaints, receipting, deductions and rejected/default donations, as well as the production of additional donor requests, are completed in a timely and efficient manner.
  • Lead donor operations, including maintaining the integrity of data entry processes, maintaining database records ensuring privacy of donor information, opening and sorting mail, donation processing and banking administration of campaign and regular giving donation programs.
  • Administer the suite of Membership Programs of RSPCA Victoria, ensuring all processing and constitutional requirements are met.
  • Contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with peers across all departments, and consistently behaving in accordance with the RSPCA Victoria values and associated policies.
  • Takes reasonable care for the safety of oneself and others, whilst contributing to safe work practices at RSPCA Victoria by knowing and complying with all WH&S policies and procedures.

What we are looking for

  • Previous experience in a similar role that requires strong administration and organisational skills and utilisation of a donor management or customer relationship management database.
  • Understanding of CRM database management and data driven marketing best practice.
  • High level literacy, numeracy, and problem-solving skills, including intermediate computer skills (including use of Microsoft Office Excel and PowerPoint).
  • Ability to work in a fast paced and challenging work environment.
  • Demonstrated experience working collaboratively in a team environment.
  • A valid COVID-19 vaccination certificate.

What we can offer you

  • Encouraged work-life balance and a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
  • Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services, education programs, access our Parents and Carers platform that has a wealth of resources to support working parents and carers
  • Generous discount on products and services, including Royal Canin pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
  • Salary packaging and novated lease arrangements on offer with leading provider, Maxxia
  • Access to a range of learning and development opportunities that will benefit and support you in your role.

How to apply

To learn more about our organisation and this job opportunity, please visit our website at and download the Position Description attached to this advertisement for more details. Alternatively, please contact our friendly Recruitment Team via

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria. Applications close on Sunday the 22nd of May 2022.

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here. 

Job Ref: RT000273
Submitted: 03-05-2022

Job Search


By Keyword or Job Ref

By Location

By Category

Select multiple fields by holding CTRL key while clicking.

By Employment Type

By Job Type