Join us in shaping the future of RSPCA Victoria Clinics!

We're seeking an experienced Business Manager to play a pivotal role in driving excellence and growth at our Burwood East Clinic. Working closely with our Chief Veterinarian and key stakeholders to optimise operations, improve patient care, and enhance client experiences across private and shelter clinics.

Key responsibilities include cost control, budget forecasting, performance reporting, continuous improvement, customer engagement, and strategic decision-making.

If you're passionate about animal health and want to make a real impact, apply now to be part of our dedicated team!

 About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation forming part of the RSPCA Federation, with over 400 employees and 1400 volunteers in Victoria.

Our organisation’s purpose is with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values of Clarity, Accountability, Respect, Consideration, Expertise and Collaboration – set clear expectations for all our staff and volunteers as they work together, and with the community.

What we are looking for from you

• An exceptional operator with strong business acumen and a hands-on approach to get the job done.  
• Ensure our Burwood clinic cost controls are maintained for both private and shelter patients, with particular attention to wages,  COGS and consumables.
• Assist in formulating forecast budget for all vet hospitals and adjusting operational forecast based on clinic performance.
• Excellent communication skills.
• Ability to operate as a team player, generate enthusiasm in the team and build effective relationships with both internal and external stakeholders;
• A passion for delivering exceptional service RSPCA Victoria’s vision of providing excellence in veterinary care and procedures to patients from all socio-economic backgrounds.
• Ability and desire to coach staff new to the sector and organisation.
• Resilience and a strong collaborative drive.
• A desire to work with the community to improve animal welfare outcomes.
• Identify and analyse problems as they arise and develop innovative solutions within discrete parameters.

Skills and other requirements

• Veterinary experience with previous experience as a Business Manager in Veterinary Clinics desirable, but not essential
• Candidates without veterinarian qualifications, but with extensive experience in veterinary clinic business management and a strong understanding of shelter operations, are strongly encouraged to apply.
• MBA highly desirable, but not essential
• Shelter experience highly desirable.

What’s on offer?

• Recognised by Mental Health First Aid Australia, as an advanced workplace - Access to a range of mental health and wellbeing supportive initiatives; including confidential counselling services and education programs
• Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear, Bupa healthcare and RSPCA Victoria retail
• Access to a range of learning and development opportunities

Recruitment Requirements

• Willingness to undergo a National Police Check
• Valid Working with Children Check
• Valid driver’s license

How to apply

If you'd like to explore this opportunity to see your experience and ideas translate into creating something big, please visit our website at www.rspcavic.org.au and apply online via our Employment Opportunities page. For any questions, please email our Recruitment Team at recruitment@rspcavic.org.au for a confidential discussion. 

** Applications close Wednesday 4th December and will be actively reviewed as they are received**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.